Atlassian’s Jay Simons Explains Why Revenue Is a Lagging Indicator for Customer Success

Alex McClafferty met with Jay Simons, president of Atlassian, to learn how the DNA of Customer Success runs through every single person in their organization. Atlassain started as a customer support company, and then they built JIRA, which went on to become the breakout star and Atlassian’s first product was born. Throughout the interview, Simons shared the company’s customer-centered way of work, and how it helps them stay on top.